If you have been issued a charge from Packlink and you are unsure why, first we need to identify the shipment.
Please follow the steps below:
- Identify the Packlink reference number: this is normally sent via email. If you have not received it, access your Packlink DPD account, then click Settings > Invoices. Here, you can download the invoice and copy the reference number that starts with UN2022DPD. All your invoices including extra charges are always available here.
- To dispute an underpayment fee: once you have identified the Packlink reference number, as described in the previous step, click here to open a dispute. When you send your enquiry, please make sure to use the account holder email and Packlink reference.
- Evidence is required: photographic evidence or additional proof will be required to dispute this charge with the carrier. To certify the weight and dimensions of your package, you can use, for example, a ruler for the dimensions and a scale for the weight.
For more information, check the article Additional charges due to difference in weight.