Welcome to the DPD Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

DPD: how does it work? DPD is a tool which allows you to compare and order shipments online. The comparison tool offers ... See more
Are shipping labels mandatory? Yes, shipping labels are absolutely mandatory for all services which indicate ‘Requires printer’ ... See more
Do you want to reschedule collection? My shipment’s collection has not been successful, what do I do? You can request a new collection ... See more
Packaging tips Insufficient packaging may impede your shipment: that’s why we recommend that you follow these i... See more
The weight and dimensions are greater than what I have indicated Please note, it is extremely important that you indicate the weight and dimensions as precisely a... See more
The 5 conditions that must be met in order to open a claim In order to successfully start the claims process, the following criteria must be met: Do not ... See more
Prohibited items You are responsible for checking that your item can be sent with us, please check this list befor... See more