Welcome to the DPD Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
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Are shipping labels mandatory? Yes, shipping labels are absolutely mandatory for all services which indicate ‘Requires printer’ ... See more
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Do you want to reschedule collection? My shipment’s collection has not been successful, what do I do? You can request a new collection ... See more
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Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
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The weight and dimensions are greater than what I have indicated Please note, it is extremely important that you indicate the weight and dimensions as precisely a... See more
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Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
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The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim, provided that you meet the f... See more
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Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more