Welcome to the DPD Help Center
To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.
Most popular articles
-
Are shipping labels mandatory? Yes, shipping labels are absolutely mandatory for all services which indicate ‘Requires printer’ ... See more
-
Do you want to reschedule collection? My shipment’s collection has not been successful, what do I do? You can request a new collection ... See more
-
Packaging tips Insufficient packaging may impede your shipment: that’s why we recommend that you follow these i... See more
-
The weight and dimensions are greater than what I have indicated Please note, it is extremely important that you indicate the weight and dimensions as precisely a... See more
-
Customs invoice: guide If you are shipping or receiving a parcel outside of the European Union, you must complete and af... See more
-
The 5 conditions that must be met in order to open a claim In order to successfully start the claims process, the following criteria must be met: Do not ... See more
-
Prohibited items and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more