Welcome to the DPD Help Center

To facilitate access to content, we have divided articles into 2 main categories, corresponding to issues before and after the generation of the shipping label.

Are shipping labels mandatory? Yes, shipping labels are absolutely mandatory for all services which indicate ‘Requires printer’ ... See more
Do you want to reschedule collection? My shipment’s collection has not been successful, what do I do? You can request a new collection ... See more
Packaging Guide In this guide, we provide you with all the necessary guidelines to pack your parcel correctly. I... See more
What if my shipment exceeds the size or weight? To finalise your order you need a tape measure and a scale so that when you enter the information... See more
Customs regulations If you send or receive parcels from outside the European Union (UE), a customs invoice will be au... See more
Customs invoice and how to complete it If you send or receive any parcel from outside the European Union (EU), you must fill out, print ... See more
The essential requirements for submitting a claim for damage, loss or missing content In the case of damage, loss or missing content you can file a claim, provided that you meet the f... See more
Prohibited and no compensation items You are responsible for checking that your item can be sent with us, please check this list befor... See more