Can I cancel my shipment after payment has been made?

Of course, you can cancel a shipment after having paid, as long as the goods have not yet been collected.

To cancel your shipment, the person who placed the order (the person who has paid for the shipment) should contact us via our help service, in the ‘Cancellations’ section.

We will then take care of cancelling your shipment and will send a refund request to the billing department.