Claims
- The essential requirements for submitting a claim for damage, loss or missing content
- Prohibited and no compensation items
- What is the depreciation of goods?
- Who can make a claim?
- What is the standard coverage of my shipment?
- Can I purchase extra protection for my shipment?
- What’s the period to start a claim?
- When and how can I make a claim for loss or damage?
- What documents do I need to provide for my claim?
- Proof of value in case of damage, loss or missing content
- Proof of value for a claim
- Can I make a claim without an invoice for the goods?
- What do I do if my parcel arrives damaged?
- Presenting photos in case of damage or missing content
- I do not have an invoice or a photograph of my shipment, can I lodge a claim?
- How long will it take to resolve my claim?
- My claim has been accepted; how long before I receive my compensation?
- Under what circumstances may my claim be rejected?
- How do I claim for a service that has not been provided?