Although our main goal is to ensure that you are completely satisfied, unfortunately we sometimes have to deny your claim for compensation. Here are the most common reasons why a claim may be rejected:
- Shipment of uninsured goods
- Shipment of prohibited goods
- Lack of/insufficient packaging
- Shipping labels missing
- Incomplete claim file or file submitted after the deadline
- The claim has not been submitted by the person who placed the order
Our goal is to offer the best service possible. That’s why it’s important that you check the conditions of your shipment before delivery, and remember to consult the list of prohibited and no compensation items, along with our packaging tips.