When you make a claim, you will need to prove the value requested with a purchase/sales invoice. If you do not have this document, you may present a sworn declaration instead, accompanied by supporting documents to confirm the estimate of the amount claimed.
Below you will find some of the most common situations. If yours differs from those mentioned, please get in touch with us through the help centre so that we can assist you.
Case 1: Personal items
For example, if a customer ships books purchased the previous year, it is likely that they will not have kept their receipt. In this case, the simplest course of action is to send us a screenshot or a link to a website where the same product is sold, showing the sale price.
Millions of users purchase and sell their items on well-known online platforms, every day. As a general rule, if you have sold or purchased a product on one of these platforms, there should be an advert or a conversation with the buyer in which the price is mentioned. In this case, all you will need to do is provide a screenshot of the messages exchanged, or the advertisement, accompanied by a bank statement, or confirmation of the payment or transfer, etc.
Case 3: Sales between individuals
In this case, the best solution is to draw up a contract between the two parties in which the following information should be included: the buyer and seller’s personal details, address, date, description of the item in question, price, and payment method. This document must be signed by each party and be accompanied, if necessary, by a bank statement.