Privacy policy
DPD respects your privacy and undertakes to protect your personal data. The purpose of this privacy policy is to inform you about how we process your personal data when you visit our website, and make you aware of your privacy rights and how the law protects you.
Through this, we will outline the way in which we collect and process the personal data you provide to us. We ensure the control and protection of data, in accordance with the European General Data Protection Regulation.
We invite you to consult the ‘Contact us’ section for any requests concerning the confidentiality and processing of your information.
The use of your personal data must have a legal basis. This policy defines the way in which our legal basis complies with each of the purposes for which we retain your data. As a general rule, we are authorised to process your personal data as part of the performance of a contract (contract to provide produces or services), when this is necessary to fulfil our legal obligations, or to defend a legitimate interest (we will always consider whether or not your right to privacy outweighs our interest).
Please note that certain links on our website may direct you to external websites which are not covered by this policy. We recommend that you check their privacy policies before providing any personal information to these sites. We will not be responsible for the content, function or data collection policies of these external websites.
What personal information do we collect about you, and how do we do this?
You are not bound (neither by law nor a contract with us) to provide us personal information via this site. We will not ask you to provide personal information except as part of the performance of a service you have requested.
Information provided by you
We may receive personal information about you whenever you contact us. For example, when:
– You request information about our products or services
– You use and browse our website
– You contact us by phone, post or email
– You inquire about or apply for a job offer
This information may include the following elements:
- General identification information, such as your full name and title
– Contact details, such as your postal address, email address and phone number
– Additional information about your use of our site and services, such as your marketing preferences, responses and comments
– Information about your shipment, including the recipient
– Your tax status (for international shipments)
– Payment information (securely collected and processed by our payment provider)
– With regard to job offers, your CV, including the details of your education and professional experience (and any other information you may include in your CV)
Personal information we collect through our site
We collect information through cookies and other similar technologies to distinguish you from other users of our website. These allow us to simplify your online experience, avoiding the need to re-enter certain details, and also help to improve our website. For more information about cookies, please consult our cookies policy.
When you visit our website, we may collect the following information:
– The details of the device used, as provided by your internet browser
– If you choose to connect to us through a third party, this will also be recorded
– If you choose to connect your account to a marketplace to import items to ship, we will record the necessary details to facilitate this connection.
– The device’s ID (cookie or IP address) and general location for fraud prevention
– The details of your visits to our website and the resources you access, including, but not limited to the pages, links, traffic data, location data, weblogs and other communication data
– When orders are made through advertising sources, we record the source of each order. This is purely to allow us to assess the effectiveness of these advertisements, and is never used for customer profiling.
– Our website is not intended for children and we do not knowingly collect their information
Information collected from other sources
If you apply for a job, we may collect information about your criminal record from an authorised agency and view the information you have shared online, including on social networks.
This list is not exhaustive. We may, in certain specific situations, need to collect additional data for the purposes set out in this policy.
Personal information we receive about you from other sources
You may give your consent to other websites, services or third parties to provide us information. This may include information that we receive about you if you use another website operated by us, or any other service that we provide.
It may also include information from third parties with whom we work to provide products and services, such as e-commerce and marketplace partners, payment processors, transport providers, technical support companies and advertising companies.
How do we use your personal information?
The legal basis for the use of your personal information
We ensure that any use of your personal data falls under one of the following legal bases, as defined in the General Data Protection Regulation:
– To draw up and perform the contract
– To comply with our legal obligations
– To protect our legitimate interests or those of third parties (as long as your interests and fundamental rights do not prevail over said interests)
How do we use your data on these legal bases?
Below you will find the different uses of your personal data that may take place as part of each legal basis:
– Using your data to draw up and perform the contract between us
– Verifying your identity
– Complying with our legal obligations or to detect and prevent fraud, money laundering or other crimes
1. To draw up and perform the contract
a. To verify your identity
We may use your information when necessary to comply with our legal obligations or to detect and prevent fraud, money laundering, or any other crime.
b. To provide our products and services
Your personal data is required for the management and performance of contracts concluded together when you become our customer. The use of your data in this context allows us to:
– Provide information about the contact between us
– Provide information about our products and services according to your needs (for example, in terms of shipping and associated services, such as insurance)
– Verify your identity
– Process your requests and suggestions and make the corresponding improvements with regard to products and services
– Inform you about any changes to our products and services
– Administer our website, including troubleshooting problems, analysing statistics, carrying out research and tests, as well as ensuring the site’s security
By creating a DPD account, you authorise us to use the indicated telephone number in order to provide you with specific information that may be useful for the management of your account. It should be noted that any call made to DPD may be recorded through third-party technology, in order to improve the quality of your services and the training of our agents. These recordings will be deleted after use.
If you request information about or apply for a job offer, your personal data may be used as part of the recruitment process, in order to evaluate your suitability for a particular post.
2. The use of your data to comply with our legal obligations
– To comply with our Terms and Conditions of Sale and other policies
– To manage and plan logistics, accounting and auditing
– To process any legal disputes that may arise in your regard
– To detect and prevent fraud, money laundering, and any other crime
– To ensure your protection and that of others
We may use your information when required to protect your interests and those of others, faced with any possible crimes such as identity theft, pirating or fraud.
3. The use of your data to promote legitimate interests
a. To contact you in order to promote other products and services that may be of interest
We may use your information in order to identify your needs and offer you products and services that may be of interest.
You may freely choose whether or not to receive promotional emails or calls from DPD. You can decide whether to receive both, neither, or just one of the two. You choice will not impact the products or services you have bought from us, and will not affect quotes for products or services which you may buy in the future.
You can update your preferences at any time through the ‘Settings’ area of your account. You can find all the information about managing your preferences in our Help Centre.
b. To contact you in order to inform you about important changes which may affect you, or to verify or update specific information
We may need to use information about you to respond to your questions or to inform you about important changes.
We will only use your information in this regard when required in order to allow us to:
– Interact and respond to any communications you send to us and to any social network messages in which you tag us
– Inform you about important changes to our company or policies
– Verify or update important personal information, such as bank details in the case of bank transfers
c. To respond to requests you send us
This includes calls, emails, live chats, and messages on social networks.
d. Improving our activity
In order to offer better products, services and experiences, we may use your information to be able to:
– Review and improve our existing products and services and work to develop new offers
– Examine and improve the performance of our systems, processes and staff (including training)
– Improve our site to ensure that the content is presented as efficiently as possible for you and your device
– Measure and understand the effectiveness of advertising we deliver and of relevant adverts
– Carry out surveys about our products in order to improve them. We may use third parties to carry these out, in which case the latter will act as data processors.
Change of purpose
We will only use your personal information for the purposes for which it was collected, unless we consider that we need to use it for another reason that is consistent with the initial purpose. If we need to use your personal information for purposes not related to the initial purpose, we will inform you of this and explain the legal basis that allows this.
Please note that we may process your personal information without your knowledge or without your consent, in accordance with the above regulations, when this is required or authorised by law.
With whom do we share your personal information?
Sharing of your information within our company
We share the information you have indicated to our staff in order to provide you with our products and services.
Sharing of your information with third parties
We may share your data with third parties, such as:
– Internet hosting providers, to host the website, infrastructure, services and related applications
– Couriers, to provide courier services
– Contact management systems, to send emails, instant messages, social network messages and SMS messages
– Management providers, to manage the process of obtaining customer reviews about our products and services. We work with third-party providers who act as data processors to help collect comments from customers who have bought services via one of our websites.
In certain exceptional circumstances, we may disclose your information to third parties, including when this disclosure is:
– Mandatory under the law, or to comply with a legal procedure, sentence or a regulatory procedure
– Necessary to protect the security of our employees, of our property or of the public
– Necessary for the prevention and detection of crimes, including the exchange of information with other companies and organisations to protect against fraud and to reduce credit risk
– Provided as part of a merger, or sale of business or shares. Should this happen, we will share your information with the potential seller or buyer in question
For how long is your personal data retained?
We only retain your personal data for as long as it is required for the purposes for which it was collected. When we provide a service to you, we retain any information that you may indicate to us until the performance of the service has been completed.
If you apply for a job (or if you send us your CV), we will retain your CV (and any publicly available information, for example on social networks) for a period of 12 months. If you are selected for a specific role, we will keep this information beyond this period.
In any event, we will retain your information until you have exhausted all funds on your account, and until all claims and disputes have been settled and there is no risk of fraud. If your data is deleted, your account will become inactive.
How do we protect your data?
We take all necessary measures to ensure that your data is processed in total security and in accordance with this policy.
We try to ensure that all information you provide to us is transferred securely via the website. Unfortunately, the transmission of information over the internet is not 100% secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted on our site; any transmission is made at your own risk. Once we have received your data, it will be processed following the strictest security procedures and protocols to prevent any unauthorised access.
When this is possible, data is stored and processed within the EU. If this is not possible, the third parties accept to respect the Privacy Shield framework (treaty between the US and the EU for the protection of personal data) or the EU standard clauses.
All data you provide to us will be stored on secure third-party servers. You are solely responsible for the password you have been assigned or which you have created to access certain sections of the site. This is confidential and should not be shared.
How you can help us to safely store your personal data
We take all reasonable measures to guarantee that the personal data you provide to us via our website is securely stored and managed. DPD complies with the PCI standard (established to protect card holders’ details during financial transactions). The platform uses the https protocol and employs sophisticated security devices to protect your data. However, you can contribute to the security of your personal data – not just through our website, but any time you provide information online.
Below you will find a few tips to help you better protect your data:
– Use a modern and secure browser and operating system
– Ensure that your browser and operating system have the latest security updates installed
– Use a secure password, and do not reuse it on other sites
– Do not share your password
– Discover how email fraud works and be careful when using your email
– Be aware of the risks of using public WiFi
What rights do you have over your personal data?
You have the right to be informed
We are legally obligated to provide concise, transparent, intelligible and easily accessible information about your personal data and its use. We have drafted this policy for this purpose, however, if you have questions or need more specific information, you can get in touch with us at privacy@packlink.com.
You have the right of access to your personal data
You have the right to ask us to confirm whether or not we hold any of your personal data. If we have your personal data, you have to right to request a copy of your information and to be informed of the following:
– Why do we use your data?
– What type of data do we use?
– Who do we share your data with?
– For how long is your data retained?
In order to maintain the security of your data, we will need to verify your identity before providing you with a copy.
The first copy of your data will be provided free of charge. If you need more copies, you may be charged administrative fees to cover our costs.
You have the right to correct any incorrect or incomplete personal data
If you note any errors, inaccuracies or missing information after requesting a copy of your personal data, you can contact us to rectify this.
You have the right to be forgotten
In certain circumstances we may no longer be obliged to retain your personal data:
– The data is no longer necessary for the purpose for which it was collected
– You have withdrawn your consent for us to use the data and we have no other legal reason to continue to use it
– You have opposed our use of your data and we have no reason to continue using it
– We have used your data illegally
– We are subject to a legal obligation to delete your data
If you believe that one of these situations applies and you want to delete your personal data, we ask you to get in touch with us.
You have the right to request a copy of your personal data, to be transferred to you directly or to a third party, in a compatible format.
Also known as data portability, you have the right to obtain a copy of your data for personal purposes. This right allows you to more easily move, copy or transfer your personal data from one computer system to another, safely and securely.
If you want us to transfer a copy of your personal data to you or to another organisation in a structured, commonly used and computer-readable format, please contact us. This will be handled free of charge.
You can withdraw your consent to direct marketing
You can inform us at any time if you do not want us to use your data for direct marketing purposes. You can request this as follows:
- By using the link found at the end of each marketing email
- By contacting us directly
You have the right to oppose our use of your data for our own legitimate interests
We may use your personal data to achieve goals which are beneficial to both parties:
– When we inform you about products and services similar to those you have already purchased
– When we use your data to improve the functioning of our business
– When we contact you to inform you of important changes
We take care to always ensure that your rights and data are properly protected. If you believe that the way in which we use your data is not justified in relation to its impact on you or your rights, you can oppose this.
Unless we have legitimate reason to continue, we will stop using your personal data.
You can exercise this right by contact us directly.
You have the right to restrict processing of your personal data
You can ask us to stop using your personal data and to simply save a copy of it. This right can be exercised under the following circumstances:
– You have informed us that the data we hold about you is inaccurate and we have not yet been able to verify it
– You have opposed our use of your data for our own legitimate interests and we are in the process of assessing your objection
– We have used your information illegally, but you do not want us to delete your data
– The use of your data is no longer necessary, but you need us to retain a copy for an existing legal claim
If one of the above situations applies, we ask you to contact us.
You have rights relating to automated decision making and profiling
Any automated decision making or profiling we undertake is only carried out in order to adapt and personalise the information we provide to you. We do not use automated decision making or profiling to make decisions that would have a legal impact on you or which may significantly affect you. You have the right not to be subject to such decisions. If you have any questions about this right, we ask you to please contact us.