When you contact our customer service team, you will automatically receive a notification by email, informing you that your request has been received, and another email when the incident has been resolved.
The easiest way to track your requests is to visit the Help Centre.
You can access your requests by logging in to the DPD platform, then clicking the ‘Help’ button. All you need to do is copy and paste this link into your browser:
https://support-dpdbelgium.packlink.com/hc/fr-fr/requests