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  1. DPD Belgium help center
  2. Help with a shipment
  3. Pick up

Pick up

  • Do you want to reschedule collection?
  • When will the delivery driver arrive?
  • Can I pay the delivery driver directly for my shipment?
  • Can I choose the collection time?
  • Can I shorten the collection time slot?
  • Can I change the collection date?
  • Collection has not been carried out as expected, can I drop off the parcel with the carrier myself?
  • Collection has not been made during the indicated working hours
  • I was not at home when the driver arrived, what do I do?
  • Can the delivery driver refuse to accept my parcel?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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