You are responsible for checking that your item can be sent with us, please check this list before shipping your parcel. All products included in this list are excluded from any financial compensation.
These are products that cannot be shipped via Packlink DPD platform services due to carrier limitations, security reasons and because they require a specific type of handling:
Any alcoholic beverage, regardless of its alcoholic concentration.
Any animal dead, alive or dissected.
Technological products manufactured with 20 years of antiquity. Other articles manufactured with 50 years of antiquity.
Any expensive work and type of art.
5. Biological samples
Organs, tissues, cells, bacteria, viruses, DNA, RNA, clinical waste, body fluids such as: blood, urine, faeces, saliva, sweat, etc.
6. Dangerous goods ADR/LQ
Perfumes, lighter, paint, chemical products, gunpowder, gas, bacterias, radioactive materials, inflammable substances, adhesive substances, pesticides, etc. More info.
7. Funerary items
Human remains, ashes, etc.
8. International restrictions
Any goods prohibited at origin or destination.
Jewels, watches, gems, precious metals, real pearls, silver, gold, etc.
Any kind of medicine, regardless of its prescription.
Including, but not limited to, cheques, coins, banknotes, collector's money, credit/debit cards, smart cards (e.g. gift card, sim card, etc.).
Narcotic and/or psychotropic substances, as well as any derived products.
13. Perishable goods
Goods that require any kind of particular and/or a specific temperature, humidity, luminosity or manipulation.
Plants of all species, live or dried, flowers, terrariums, etc.
Any stamp or stamped document issued by a government or related official agencies. Tobacco, alcohol, state lotteries, etc.
All types of tobacco, e-cigarette included.
17. Vehicles and engine parts
Motor vehicles of any kind, as well as their engines and their mechanical parts. More info.
18. Weapons and ammunition
Any type of weapon, ammunition, including knives and replicas (toys).
No compensation items
Non-compensation items are goods, that although not explicitly forbidden, are not covered by any type of coverage:
1. Commercial samples
Small quantities of a specific product for promotional purposes.
Unpacked suitcases and luggage. Plastic packaging, cardboard boxes, outer packaging of collector's items, product packaging boxes (e.g. toys), etc.
3. Documents with economic value
Lottery tickets, medical prescriptions, any kind of tickets or bearer document.
5. Luxuries and collectables
Embroidery or fabrics with precious metals, doilies, peltry, collectables can be e.g. Game cards, rare clothing etc.
6. Marble and laminated materials
Cement, granite, terracotta, plaster, stone, crystal, marble, silestone, etc.
7. Original documents
Passport, ID card, driving licence, deeds, certificates, academic degree, etc.
8. Plain glass
Objects made of plain glass, such as windows, aquariums, urns, mirrors, etc.
9. Returned goods
Damaged goods and machinery or returned to the seller.