My shipment’s collection has not been successful, what do I do?
You can request a new collection from the next working day.
Why has the carrier not collected my parcel?
Unsuccessful collections are usually due to:
- Incorrect or incomplete address (apartment not specified, door code, etc.)
- The contact number is not valid and the carrier has not been able to contact the sender
- Sender absent when the driver arrived
- Technical or equipment issue (road traffic, breakdown, etc.)
In order to successfully reschedule collection, we ask you to follow these
- Check that the address is complete (apartment number, building, access code, etc.)
- Make sure that someone will be available during the collection hours and that the goods are ready