It is important to always check the condition of the goods upon delivery. If there are any visible damages, it is vital that you expressly indicate these when you sign the delivery note. If not, no claims will be accepted.
Take as many photographs as possible of both the external (box/case/cardboard) and internal packaging (protective material, etc.) that has been used, as well as any damages suffered. The shipping label must be clearly visible in the photographs.
The packaging used must be retained for subsequent inspection by the carrier.