If you have questions regarding your shipment, such as tracking, how to cancel a shipment, how to schedule a new collection, how to request assistance with a delivery, you are in the right place. Here you can find the essential information needed when the parcel is in the process, or it has already been dispatched.
- Do you want to reschedule collection?
- When will the delivery driver arrive?
- Can I pay the delivery driver directly for my shipment?
- Can I choose the collection time?
- Can I shorten the collection time slot?
- Can I change the collection date?
- Home collection and delivery
- How do you calculate delivery time?
- Saturday collection and delivery
- Carriage-forward shipment
- Do I need to contact DPD after placing my order?
- How do I track my shipment?
- When can I track my shipment?
- What do I do if no tracking information is displayed the day after collection?
- Tracking not available
- Delivery hours
- Delivery date
- Packaging tips
- Packaging according to type of goods (old)
- Internal packaging (old)
- External packaging (old)
- Packaging electronic items
- Round, irregular or cylindrical package shapes
Measure and weight my parcel
- The weight and dimensions are greater than what I have indicated
- What should I do if I’m not sure about the weight of my parcel?
- How do I measure and weigh my package?
- How do I find out the weight of the parcel I want to ship?
- How do I measure my parcel?
- How do I measure and weigh my suitcase?
- Unknown charges
- Why has DPD asked me to make an additional payment?
- I am an intracommunity customer, can my invoices be exempted from VAT?
- Additional fees for weight deviations
- Can I order a shipment and have the recipient pay?
- Will I receive an invoice once the order is confirmed?
- The essential requirements for submitting a claim for damage, loss or missing content
- Prohibited items and no compensation items
- What is the depreciation of goods?
- Who can make a claim?
- What is the standard coverage of my shipment?
- Can I add insurance to my shipment?