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  1. DPD Belgium help center
  2. Help with a shipment
  3. Claims

Articles in this section

  • The 5 conditions that must be met in order to open a claim
  • Prohibited items
  • Who can make a claim?
  • How will my shipment be covered for loss or damage during transport?
  • Can I add insurance to my shipment?
  • What is the deadline for making a claim?
  • When and how can I make a claim for loss or damage?
  • What documents do I need to provide for my claim?
  • Proof of value for loss or damage: Purchase invoice
  • Proof of value for a claim
See all 18 articles

Can I make a claim without an invoice for the goods? 

In certain exceptional situations, we may accept a sworn statement, which must always be accompanied by proof of value.
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Related articles

  • I do not have an invoice or a photograph of my shipment, can I lodge a claim?
  • Proof of value for loss or damage: Purchase invoice
  • Proof of value for a claim
  • Under what circumstances may my claim be rejected?
  • What do I do if my parcel arrives damaged?

Need help?

Contact us about your delivery, arrange a new collection, raise a claim, check your invoice etc. either via Chat or Email. We are available Monday to Friday from 08:00 to 20:00 and on Saturday from 09:00 to 18:00

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