To make a claim for loss or damages, you will need to provide the following documents:
- The goods’ collection slip, signed by the delivery driver for your chosen transport provider.
- Proof of delivery with the signature and any comments from the parcel’s recipient.
Commercial invoice (purchase/sale) or receipt for the goods contained within the parcel. This must indicate both the sender and recipient’s contact details. If the person who placed the order is not the sender of the goods, they must provide a written statement indicating the relationship between the three parties.
In case of damage, you will need to provide photographs.
- Quote for the repair of damages (only in case of damages).
We remind you that only the person who placed the order is authorised to make a claim.
Once the documents have been received, our Insurance Department will carry out the necessary formalities with the courier and the insurance company, and will do their best to ensure a favourable outcome for you.